Terms of Sale
Applicable to all purchases made on the WAK ARK Servers website.
1. Preamble
These Terms of Sale (hereinafter "Terms") govern all purchases made on the WAK ARK Servers website (hereinafter "the Site"), operated by WAK ARK Servers.
By making a purchase on the Site, the buyer (hereinafter "the Customer") acknowledges having read and accepted these Terms without reservation. We strongly recommend reading these Terms carefully before making any purchase.
2. Products and services offered
The Site offers two categories of products:
2.1 Virtual goods (in-game items)
- VIP ranks (Journeyman, Mastercraft, Ascendant, Fondator) — in-game permissions and perks
- Points — virtual currency usable in-game
- Battle Pass — temporary access (26 days) to additional content
- Color Pass — unlimited access to the /SDC command
These virtual goods constitute licenses to use digital content provided as part of the ARK game servers operated by WAK. They are in no way physical goods or property rights.
2.2 Merchandise (physical products)
The Site also offers physical merchandise (clothing, accessories, etc.) shipped to the address provided by the Customer at the time of order.
3. Wipes and server resets
ARK: Survival Evolved / ARK: Survival Ascended relies on game mechanics that include wipes (complete or partial server resets). These wipes are an integral part of gameplay and server management.
Wipes may occur in the following cases:
- Scheduled wipes (monthly or according to the announced calendar)
- Emergency wipes for technical reasons
- Wipes related to major game updates
- Wipes decided by the administration for game balance
By making a purchase on the Site, the Customer expressly acknowledges and accepts that:
- Wipes are a normal and predictable event of the game
- A wipe does not entitle the Customer to any refund, whether scheduled or unforeseen
- The loss of progress, items, or in-game advantages following a wipe does not constitute grounds for a refund or payment dispute
- VIP permissions and access (Battle Pass, Color Pass) are restored after a wipe whenever possible
- Base destruction, raiding, or any loss caused by other players (PvP) are normal game mechanics and do not entitle the Customer to any refund
4. Refund policy
4.1 Virtual goods
Under French Consumer Code article L221-28, the right of withdrawal does not apply to contracts for the supply of digital content not provided on a physical medium, the performance of which has begun with the consumer's agreement.
Virtual goods (VIP, points, battle pass, color pass) are non-refundable once delivered in-game.
In particular, no refund will be granted for:
- A server wipe (scheduled or not)
- A raid, base destruction, or any loss caused by other players
- A ban for violating server rules
- Dissatisfaction related to gameplay or game balance
- Voluntary discontinuation of play by the Customer
- Temporary technical issues with the server
4.2 Merchandise (physical products)
In accordance with European legislation, the Customer has a 14-day right of withdrawal from receipt of the physical product. The product must be returned in its original condition, unworn and unwashed. Return shipping costs are the responsibility of the Customer.
To exercise this right, contact us via Discord or email before making the return.
5. Disputes and payment chargebacks
Before disputing a payment with your bank or Stripe, we strongly encourage you to contact us via our Discord (discord.gg/J6sntKxzED) to try to resolve the issue amicably.
Any chargeback (payment dispute) deemed abusive will result in:
- Permanent ban of the Customer from all WAK servers
- Removal of all perks, points, and permissions associated with the account
- Inability to create a new account on our servers
- Where applicable, legal action for fraud
A chargeback is considered abusive when the good or service was properly delivered as described and the dispute is based on a wipe, a legitimate ban, or any other reason not covered by the refund policy.
6. Prices and payment
Prices are shown in euros (EUR), all taxes included. Payment is processed via the secure Stripe platform. WAK ARK Servers does not store any of the Customer's banking data.
7. Delivery
7.1 Virtual goods
Virtual goods are delivered automatically and immediately after payment confirmation. The Customer must provide a valid EOS ID (Epic Online Services ID) to receive their purchases in-game.
7.2 Merchandise
Physical products are shipped within an indicative timeframe communicated at the time of order. Delivery times may vary depending on the destination.
8. Liability
WAK ARK Servers cannot be held liable for:
- Temporary interruptions of the game service
- Data loss related to game mechanics (wipes, bugs in the ARK game itself)
- Decisions made by the developers of the ARK game (Studio Wildcard / Snail Games)
- The Customer's use of their in-game purchases
9. Personal data
Data collected during purchase (EOS ID, email via Stripe) is used exclusively for product delivery and order tracking. No data is sold to third parties. In accordance with GDPR, you have a right to access, rectify, and delete your data by contacting us via Discord.
10. Applicable law and disputes
These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution before any legal action. Failing an amicable resolution, French courts shall have jurisdiction.